Costco hearing aids

Everything You Need to Know About Costco Hearing Aids

Costco has a hearing aid centre with specialized staff. They’re trained to give hearing tests, products demos, and provide hearing aids for less. The centres use a sound proof booth to conduct hearing tests. But online reviews about Costco’s services are very mixed.

To give clarity, we’ve addressed common questions about Costco hearing aids and available products so you have all the answers in one place.

What is the Costco Hearing test?

When you arrive at your local hearing aid centre in Costco, the staff will recommend you do a hearing test. It can take roughly 1 hour to complete in a private room. It’s no less or more intruding than having your eyes examined.

After the test, the staff will sit down with you. They will discuss the results of the hearing test and what it means. At this point, they may suggest several Costco hearing aids. If they do, they will go through demos and discuss your available options.

Costco Hearing Aids

 What’s the best hearing aid available for me?

To be honest, the “best hearing aid” is a myth. There isn’t a singular hearing aids product on the market that is universally best for everyone. Many things need to be taken into consideration when recommending hearing aids, such as the degree of hearing loss, the physical size of your ear, and your lifestyle.  When these three things are evaluated, the best solution to your problem can be prescribed.

How much do hearing aids from Costco cost?

The cheapest price for Costco hearing aids begins at $999* and up. This is the starting price for just the hearing aids; accessories and extended warranty will be extra.

Costco Hearing Aid Price List

ModelTechnologyPrices
Bernafon SuiteAdvanced / Premium$999 - $1349 per device
Phonak Brio 2Premium$1699 per device
Kirkland Signature Premium$1999 per pair
Resound CalaAdvanced / Premium$1249 - $1699 per device
Rexton LegatoPremium$1699 per device

For the most up-to-date pricing information, we recommend you give your local Costco hearing centre a call and ask their staff directly.

*can vary depending on location.

Which hearing aid brands are available at Costco?

Costco offers several brands of hearing aids such as Kirkland Signature, Rexton, Resound and most recently, Phonak. Here’s a quick rundown of a few Costco hearing aids:

Kirkland-hearing-aids

Kirkland 

The Kirkland Signature 7.0 are RIC hearing aids and come in 12 distinct colours. The 7.0 delivers comfort and customised volume settings. They work to reduce whistling and provide a natural-sounding experience. This Costco hearing aid they come with a kit containing: a cleaning cloth, cleaning brush, presentation case, travel pouch, and 10 zinc-air batteries. Costco doesn’t publish the exact specifications of the signature series.

Costco classes the Kirkland 7.0 as a premium aid and comes only in a RIC variety.

Rexton

There  3 different family of  Rexton hearing aids:

  • Legato MB BTE – Offers Rechargeability.
  • Legato Custom – Flexible fit and comfortable listening experience.
  • Legato IX – A CIC device that does not require an impression.

The Rexton BTE and RIC lines are resistant to moisture, sweat and dirt and includes a number of innovative features that increase the durability of these hearing aids. The Rexton devices also pair with a smartphone app which allows you to change the hearing aid programs, adjust the volume and adjust the direction of the hearing aid microphone.

Rexton also has a number of accessories that pair to make connecting to your phone, tv and other devices as seamless as possible.

Resound

The Resound Cala is only available in Costco and promises clarity, automatic sound adjustments based on location, apps to personalise the experience, and style preferences/customisations. The Cala replaced the Resound Sola range. Its speculated that the Resound Cala is based on Resound’s LiNX² hearing aid.

Phonak

Phonak offers 4 hearing aids: Phonak Brio 2 R, Phonak Brio 2 B, Phonak Brio 2 P and Phonak Brio 2 I. The Brio series offers behind-the-ear,  receiver-in-the-canal hearing aids and in the canal varieties. They’re wireless with the ability to single out voices immediately and hear phone conversations in both ears. The Brio series requires a discreet volume remote and even connects to wirelessly to your phone for easy conversations. It’s speculated that the Brio 2 is based on the Venture platform which has now been replaced by the Belong platform.

Bernafon

Bernafon has the Suite range in Costco which includes BTE, RIC and ITE models. The Suite range includes Bernafon’s Audio Efficiency™ technology which provides premium sound in difficult listening environments. The Suit range has directionality features for 350 degree listening as well as hand noisy reduction systems.

What are the benefits of buying hearing aids from Costco?

There are several benefits to buying Costco hearing aids. The number 1 reason is the ability to have everything done at once. By everything, we mean the hearing test (if applicable), product demos by trained staff, and consultations for finding the hearing aid that work best for your needs.

Costco gives a 180-day money back guarantee. If you’re not happy with Costco, you can return them within those 6 months. As a bonus, Costco also offer check-ups after initial purchasing to ensure the hearing aids:

  • Fit properly
  • Work as intended
  • Or need fine-tuning

These are all free of cost.

The top reason people decide to purchase Costco hearing aids are because they’re cheaper and because of Costco’s level of service. If you were to buy the exact same hearing aid from a location outside of Costco, the prices will be more expensive. The reason is because Costco can buy hearing aids cheaper from manufacturers than individual or small businesses.

What are the disadvantages of buying hearing aids from Costco?

One of the problem with Costco hearing aids is that they can be considered ‘old’ technology. Costco doesn’t get the newest hearing aids that are available and the devices can be 6 months behind the rest of the market.

And scheduling appointments at the hearing centre is problematic. The hearing aid centre is quite small so it can take several weeks to be seen by the Costco’s audiologist, Costco advises us they are aware of the long wait times and are actively increasing the hearing centres hours and adding more staff to alleviate the wait times. This is extremely inconvenient for many. Australia only has a handful of Costco’s meaning every time you need adjustments (which is common) you’ll need to travel back out to the centre.

Most of Costco devices are locked which means you cannot take them to another provider to get adjusted.

The major reason it’s so difficult to schedule an appointment is because the hearing aid center is generally only available during regular business hours between 10am and 6pm. If you work a 9-5 this can definitely cause interference. Some centres are open on the weekend but we advise to call your closest centre to confirm it’s hours.

Should I be buying hearing aids from Costco?

We can’t answer this with certainty for you. It’s best you read our advantages and disadvantages of Costco hearing aids, then base your decision off of your personal needs and requirements for hearing aids, performance, and reliability.

Hearing Choices can provide you with unbiased and independent advice about the best solution for you. Give us a call and one of our consultants will ask a variety of questions to determine the best hearing aids for your needs.

At Hearing Choices you can save up to 40% on leading hearing aids and therefore the price gap between Costco and leading brands is very small. You also get local care from an independent audiologist meaning you won’t need to travel to Costco for adjustments. We have convenient locations around Australia and can therefore put you in touch with the very best local Audiologist at Australia’s best prices.

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